• The various conditions of carriage listed in the regulations include the regulations and terms of service for maritime passenger transport to all SNAP destinations.
• Here you can download the Passenger Rights Notice, in case of delay, cancellation or interruption of your journey – EU Regulation No. 1177/2010
• Passengers with reduced mobility, disabled persons, sick or other persons requiring special assistance are required to inform the Carrier when booking at the ticket office, or by telephone by contacting the Contact Center on 0810431852 or when making an online booking, ticking the appropriate box in the passenger data sheet and, if necessary, sending it to the Carrier at its request, in order to enable it to arrange the necessary assistance, Documentation attesting to the right or special need at least 48 hours before the scheduled departure. Further information on the procedure to be adopted is provided for in Art. 10 of the conditions of carriage.

An easy and smooth reading of the daily situations on board SNAP ferries will allow you to not leave unprepared and know how to act, for example, in case of lost or stolen ticket, or the maximum time limit for completing the boarding operations, or also the possible baggage insurance cover.

On the dedicated page, you will find useful tips and tricks to solve travel problems such as possible complaints, ship delays, refunds or reports of lost objects.

For more information, please contact the SNAP offices at info@snapnavigazione.it